Pick a few signals that leaders already track: rework rate, first-contact resolution, average handle time, or conversion ratio. Tie each activity to one metric and record trends weekly. Clarity beats volume, keeping improvement visible and preventing data sprawl that nobody reviews or trusts.
Use A/B shifts, staggered starts, or alternating practice weeks to separate signal from noise. Keep experiments ethical and transparent. Document hypotheses, expected effect size, and stop conditions, then share results quickly so sponsors and teams see honest progress even when outcomes surprise you.
Combine numbers with quotes, photos, and short clips captured during practice. Highlight a before-and-after narrative that features a real person, a hard constraint, and a measurable win. Evidence-rich storytelling convinces skeptics, unlocks resources, and motivates peers to request their own kits enthusiastically.
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